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Team Leader, Patient Access Services (ED) in Indianapolis, IN at Eskenazi Health

Date Posted: 5/17/2019

Job Snapshot

Job Description

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  1138 

Schedule: Full Time 

Shift: Varied (Days/Evenings) 

Eskenazi Health is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Eskenazi Health also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at: 317-880-3344.

The Team Leader, Patient Access Services provides assistance in coordinating all functions and activities related to patient access including, but not limited to: front-end customer service, accurate patient registration, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections and interfacing with business partners. The Team Leader, Patient Access Services ensures appropriate daily staffing and maintains the efficient flow of operations in outpatient clinics and hospital servicing areas with the ability to perform a variety of operational, financial, clerical and patient access duties.   ESSENTIAL JOB FUNCTIONS:  

  • Monitors quality by performing audits of departmental outputs and ensures all associated processes are followed consistently
  • Addresses and resolves complaints related to customer service; escalates to appropriate resources when necessary
  • Completely performs functions of assigned frontline staff; is the “at elbow” subject matter expert for frontline staff and trains new personnel
  • Ensures organizational adherence to Eskenazi Health Administrative and Patient Access Services policies
  • Assists Supervisor and/or Manager in educating staff of any changes pertinent to their roles
  • Acts in capacity of Supervisor or Manager in his/her absence, and informs Supervisor or Manager of all issues upon his/her return
  • Communicates effectively and maintains positive working relationships with patients, management and other employees to promote teamwork, cooperation and a positive public image of Eskenazi Health Services
  • Performs and tracks multiple tasks accurately in short timeframes; works quickly and accurately in a fast-paced environment while managing multiple demands
  • Ensures that all Epic work queues related to departmental functions are cleared within the guidelines established by department

  JOB REQUIREMENTS:   Bachelor’s degree preferred OR two (2) years of experience in patient access or a related medical field OR one (1) year of supervisory or management experience. 

  • Possesses or completes designated HBI certifications and Indiana Navigator Certification at time of hire or must obtain within the introductory period
  • Knowledge of basic functions and processes performed by Epic, and ADT Interface, HIM systems, Patient Access systems and other Revenue Cycle billing information systems
  • Ability to work with peers, physicians, other hospital employees and physician office staff in a professional, helpful manner at all times

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for three consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.