Room Service Associate - Meal tray assembly and delivery, customer service in Indianapolis, IN at Eskenazi Health

Date Posted: 11/30/2019

Job Snapshot

Job Description

Organization: HHC



Req ID:  1711 

Schedule: Any 

Shift: Any 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 315-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.


The Room Service Associate is responsible for essential tasks associated with patient meal service including: tray assembly on the room service line, tray and nourishment delivery to patients throughout the hospital system, pantry inventory and supply, and tray and cart breakdown and sanitation within the dish room. The Room Service Associate works in a team-based environment and communicates daily with patients, visitors, guests, and other personnel within the department and on hospital floors in order to maintain optimal patient feeding.


  • Follows hospital and departmental procedures related to meal tray assembly and delivery in order to maintain patient safety standards; washes hands upon entry and exit of patient rooms, dons appropriate personal protective equipment (PPE), etc; utilizes active patient identification per hospital standard of patient name and date of birth; communicates with nursing staff regarding special-needs patients such as isolation trays, insulin patients, therapeutic needs, etc; serves food in accordance with standard portion control procedures while adhering to menus for specific diets
  • Embodies excellent customer service while serving as a representative of the department; upholds a professional attitude and exemplifies excellent customer service when interacting with guests, visitors, patients, and other employees; advocates for patient care by communicating with necessary personnel regarding patients in need of special accommodations
  • Handles food within service areas in accordance with Indiana State Department of Health, Joint Commission regulations and departmental policy and procedures; prioritizes hand-hygiene within the kitchen in addition to utilizing disposable gloves when indicated; adheres to departmental hygiene and dress-code standards in order to provide safe food to vulnerable populations; uses the First-In First-Out (FIFO) rotation method when supplying inventory items to patient floors and/or re-stocking supplies for the patient room service line
  • Maintains productivity standards in order to assure patient meal orders are obtained, assembled, and delivered in established time frames; passes a minimum number of patient meal trays during meal service per productivity standards in line with patient census; delivers enteral formulas, nutritional supplements, and snacks for assigned floors at designated times; assembles patient meal trays for room service or house menus in accordance with assigned therapeutic diet and safe food handling practices, ensuring quality, accuracy, and consistency of food and beverages being served to patients; replenishes pantry, refrigeration, and freezer food items on the room service line before, after, and during meal service; stocks food and related supplies in patient care areas per request and/or to established par levels
  • Performs daily cleaning tasks associated with dish/service ware utilized to feed a high volume of patients, guests, and employees; picks up soiled dishware, meal trays, and other patient-feeding wares from patient units and assures items are washed, sanitized and stocked for continuous meal service; follows a daily cleaning schedule of assigned areas in order to maintain cleanliness/sanitation; identifies and safely uses chemical cleaning agents stocked for various pieces of service equipment, table tops, floors, office areas, and dish machine
  • Completes other associated job duties as assigned; relieves other food service staff as necessary for smooth operation of department per supervisor; completes paperwork and/or maintains electronic documentation related to essential job functions


  • Maintains good working condition of all assigned equipment including but not limited to: mobile devices, internal phones, workstation equipment, station equipment, etc.
  • Participates in on-boarding process for new hires or departmental interns
  • Performs all other job-related duties as assigned


  • High School diploma or equivalent
  • One year of food service experience, preferably in a healthcare setting
  • Customer service experience in any service field preferred
  • Ability to read, write, and understand English required; ability to read, write, and understand Spanish preferred

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


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