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Pre-Services Coordinator in Indianapolis, IN at Eskenazi Health

Date Posted: 1/10/2019

Job Snapshot

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Job Description



The Pre-Services Coordinator works directly with patients, referring physician offices, and payers, to ensure full payer clearance prior to receiving care, through pre-registration, financial clearance, authorization, referral validation, and pre-serviceability estimations and collections. The Pre-Services Coordinator establishes the first impression of Eskenazi Health for patients, families, and other external/internal customers, serving as a subject matter expert as it relates to payer requirements, authorizations, appeals and patient navigation.


Verifies insurance information through payer contacts via telephone, online resources, or electronic verification systems and identifies payer authorization/referral requirements. Conducts pre-registration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan codes and Coordination of Benefits orders.

  • Corrects and updates all necessary data to assure timely, accurate bill submission
  • Maintains accountability for accuracy of data collected and entered into systems and demonstrates the ability to maintain the passing grade on monthly. audits                                                                                          
  • Provides appropriate documentation and follow up to patients, physician offices, case management departments, and payers regarding authorization/referral deficiencies
  • Contacts insurance carriers or other sources to obtain prior authorizations; obtains pre-certification and/or authorization prior to services  
  • Identifies all patient financial responsibilities, calculates estimates, collects liabilities, posts payment transactions, and completes waivers as appropriate in the Epic system
  • Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate
  • Delivers positive patient experience using AIDET
  • Counsels patients regarding insurance benefits by explaining financial responsibilities for services received, payment options, and collections procedures to patients and parties responsible for payment
  • Performs any written and verbal communication necessary to exchange information with designated contacts and promote working relationships with patients, Eskenazi Health leadership and staff, physician offices, and external/internal customers
  • Initiates process for collecting prepays due and performs follow-up to insure maximum collection is achieved
  • Updates and correctly documents in Epic
  • Attains productivity standards, recommending new approaches for enhancing performance and productivity when appropriate
  • Attains quality standards, recommending new approaches for enhancing quality when appropriate



High School Diploma or GED required; Accredited Bachelor's degree preferred or 2 years of experience in a Pre-Services setting in lieu of Bachelor's degree

  • Certification in Healthcare Business Insights within 60 days of hire