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OUTPATIENT PHARMACY TECHNICIAN in Indianapolis, IN at Eskenazi Health

Date Posted: 5/19/2019

Job Snapshot

Job Description

Organization: HHC

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 315-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.


The Outpatient Pharmacy Technician performs all technical duties within their scope under the law to practice at the highest skill level of licensure. This includes all aspects of prescription order preparation up to the final pharmacist check. Technicians provide all aspects of direct and indirect customer service with patients in person and on the phone. Technicians perform many other duties to provide excellent pharmaceutical and customer service.


Performs all aspects of prescription order preparation up to the final pharmacist check and dispensing

Evaluates and selects proper financial coverage code; reviews and investigates all potential payer sources

Provides excellent direct and indirect customer service by using AIDET process

Understands and consistently utilizes all information systems including but not limited to: Epic, Epic Willow Ambulatory, Epic Inventory, RMS Point of Sale, and automated dispensing cabinets

Maintains efficient work flow by analyzing and adapting to changes in volume and staffing; uses downtime efficiently

Works with a sense of urgency to assist patients and encourages a sense of urgency in coworkers

Consistently meets productivity and service benchmarks associated with position

Maintains a clean, neat, and professional work area at all times; offers and implements suggestions to improve workflow, efficiency, and service

Resolves conflicts in a calm, constructive, and professional manner; assists others in obtaining positive conflict resolution outcomes

Performs controlled substances accountability duties in assigned area including, but not limited to: assisting with monthly counts, double/triple counting prescriptions, obtaining proper identification, and obtaining signatures

Insures a constant state of readiness for inspections by TJC, ISDH, DEA, Board of Pharmacy, and all other regulatory bodies

Consistently maintains compliance with all hospital and departmental policies and procedures and applicable laws

Collects funds from patients and follows proper accounting procedures throughout the cash handling process

Maintains and manages inventory at proper levels including receipt, returns, accurate counts, par levels and reorder points


High school diploma or equivalent required

Must obtain and maintain an Indiana Pharmacy Technician or Technician in Training license

Must have demonstrable mathematical knowledge and pass screening math test

Must complete training program within 122 days

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for three consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.