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Operations Supervisor, Patient Access (Pre-Services) in Indianapolis, IN at Eskenazi Health

Date Posted: 5/19/2019

Job Snapshot

Job Description

Organization: HHC

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 315-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

JOB SUMMARY:   The Operations Supervisor, Patient Access Services is responsible for the daily operational, financial, clerical, and patient services necessary to maintain efficient flow of assigned service areas.  The Operations Supervisor oversees staffing in accordance with fluctuating workload and departmental requirements. The Operations Supervisor performs duties independently and demonstrates sound judgment and initiative in handling a variety of management issues. This position directly supervises the Team Leader, Patient Access Operations and other departmental personnel.   ESSENTIAL JOB FUNCTIONS:   Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models the Eskenazi Pride Values of Professionalism, Respect, Innovation, Development, and Excellence

  • Assists the Operations Manager, Patient Access Services in planning, managing, and overall operations of the department; conducts ongoing analysis, development, quality improvement and implementation of methods and systems to improve efficiency and effectiveness of services and functions
  • Creates a “customer centric” staff services area with emphasis on customer service and quick turnaround time to resolution of issues/problems
  • Contributes to staff management and development: including, but not limited to hiring decisions, termination decisions, employee counseling, employee attendance management, performance evaluations, productivity and quality monitoring
  • Focuses all operations resources appropriately on productivity and quality to meet identified departmental and hospital goals
  • Provides subject matter expertise and “at elbow” training a minimum of 50% of time with Team Leaders and frontline staff on all aspects of areas of responsibility
  • Participates directly in frontend and backend financial clearance processes including contacting outside agencies to assist with completion of requirements for payment approval
  • Prioritizes departmental work to include work queues, registration errors, billing edits, etc. within the guidelines established by department
  • Accesses staff to work ratios and identifies and corrects any deficiencies with processes to promote synergy
  • Participates in leadership meetings and projects to advocate for patients, help the department, and do what is in the best interest of the hospital
     JOB REQUIREMENTS:   Requires bachelor’s degree (B.S.) with two years of progressively responsible experience OR two years of progressively responsible Patient Access or Revenue Cycle Servicesexperience OR associate degree (A.S.) with three years of progressively responsible experience OR three years of progressively responsible Patient Access or Revenue Cycle Servicesexperience

  • HBI certification as a Patient Access Specialist and Indiana Navigator Certification required at hire or must be obtained within the probationary period
  • HBI Revenue Cycle Leadership Certification required at hire or must be obtained within one year

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for three consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


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