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INTERPRETER in Indianapolis, IN at Eskenazi Health

Date Posted: 4/30/2019

Job Snapshot

Job Description

Organization: HHC

Division: [[businessUnit]] 

Sub-Division: [[division]] 

Req ID:  766 

Eskenazi Health is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Eskenazi Health also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at: 317-880-3344.

JOB SUMMARY:

The Eskenazi Health 'Forest Manor Health Center' (3840 N. Sherman Drive, Indianapolis, IN)Interpreter provides medical interpretation services to patients, advocacy on behalf of patients, and interpretation services in any part of the site. This position acts as a liaison between patients and health care providers (making and canceling appointments, etc.) as needed.

ESSENTIAL JOB FUNCTIONS:

  • Proactively contributes to Eskenazi’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County;  models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
  • Provides medical interpretation services to patients, advocacy on behalf of patients, and interpretation services in any part of the site; acts as a liaison between patients and health care providers (making and canceling appointments, etc.) as needed
  • Works with patients, families, health providers and other social services offices to interpret
  • Interprets medical information/instructions to and from patients exactly as communicated
  • Interprets office policies and procedures (co-pays, financial counseling, insurance cards, etc)
  • Interprets HIPAA regulations pertaining to patient confidentiality and the release of information
  • Makes reminder phone calls to patients regarding scheduled appointments
  • Adheres to company policies, procedures and standards while demonstrating a professional and positive image to the public
  • Interprets relevant health education for patients and families, using educational and communication techniques specific to the patients’ (and/or family members’) culture and developmental age
  • Acts as a resource for other staff to provide interpreting services; identifies problems and guides staff to appropriate solutions
  • Adheres to state and federal safety guidelines   ASSOCIATED JOB DUTIES:  
  • Participates in quality improvement processes as requested
  • Responsible for own professional growth
  • Assists front desk operations
  • Assists with calling patients on Quality Indicator lists
  • Performs all other job-related duties as assigned   JOB REQUIREMENTS:  
  • High school diploma or equivalent required
  • Two years of experience working in a health care environment
  • Successful completion of assessment to determine proficiency in required language
  • Successful completion of Bridging the Gap course   KNOWLEDGE, SKILLS, & ABILITIES:  
  • Extensive knowledge of languages and cultures specific to the position
  • Knowledge of organizational policies, procedures and protocols
  • Strong knowledge of medical terminology
  • Fluent verbal and written communication skills in English and required language
  • Excellent interpersonal skills
  • Basic computer skills
  • Ability to establish rapport with individuals, families, health providers and others
  • Ability to use age-appropriate communication skills
  • Ability to exercise professional judgment
  • Ability to work cooperatively and communicate effectively with team members
  • Ability to work independently
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to maintain the privacy and confidentiality of patient information
  • Ability to interact with patients from all economic, educational and social backgrounds
  • Ability to treat all patients with dignity and respect  

RESPONSIBILITY:

  • Maintains patient and family confidentiality
  • Maintains protected health information in accordance with HIPAA privacy guidelines and regulations

JUDGMENT:

  • Incumbent may work under close supervision following established routines or assigned work with limited employee latitude   CONTACTS – INTERNAL/EXTERNAL:  
  • Contact with patients and families
  • Contact with Eskenazi Health team members
  •   SPECIAL EFFORT REQUIRED:  
  • Exercises professional judgment
  • Works in high stress situations
  • Maintains a high level of productivity
  • Potential exposure to communicable diseases due to patient contact

WORKING ENVIRONMENT:

  • Patient care areas, clinics, nursing offices
  • Clinical office environment
  • May be required to attend meetings or perform work remote from clinic or hospital campus                                

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for three consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.

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