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Health Center Manager - Primary Care for 8 locations in Indianapolis, IN at Eskenazi Health

Date Posted: 1/10/2019

Job Snapshot

Job Description

The Health Center Manager for Primary Care facilities is responsible for managing the day-to-day operations of the administrative and medical functions to ensure the establishment runs efficiently. Utilizes knowledge of organization policies, procedures and systems as well as planning, organizing, delegating, and supervising.   Responsible for hiring and training office and nursing support staff.  Must work effectively with physicians, staff, patients, public and external agencies. 

This posting represents a number of Primary Care facilities.




  • Supervises/manages staff and the overall operation of a site
  • Assumes responsibility for ensuring proper maintenance and operation of the facility and   grounds
  • Develops short and long term staffing plans related to projected patient care needs
    Independently solves complex staffing problems
  • Ensures and fosters team work among staff
  • Manages daily allocation of resources according to patient volume and pre-established budget allowance
  • Provides input and assists with implementing and monitoring site budget and cost control standards; ensures site operates effectively and efficiently within budgetary/financial parameters
  • Understands, follows, and interprets to others, Eskenazi Health and site policies related to the operation of the clinic.  Serves as a resource for staff, other departments, management, and medical staff, regarding Eskenazi Health and site operations, policies and procedures
  • Works with CMO, COO, Director of Clinical Affairs and Human Resources to hire, terminate, evaluate, train/orient, and implement corrective/disciplinary actions in accordance with the policies of Eskenazi Health
  • Assists the CMO and Director of Clinical Affairs with adherence to Eskenazi Health policies and procedures
  • Assesses and resolves daily clinic operational difficulties and strategies of the clinic.
    Investigates all patient problems/complaints and intervenes to improve the situation; provides counseling to staff as needed to improve customer service; reports any provider related concerns to the EMG Chief Medical Officer
  • Supervises, observes, and evaluates work of all personnel; ensures that care/services given are in accordance with established policies and physician’s instructions.  Holds staff accountable
  • Implements practices and procedures that ensure compliance with regulatory agencies
  • Participates in the review of performance, quality data and financial clinical outcomes
  • Creates, modifies and evaluates statistical information relative to the site
  • Facilitates staff meetings to share information pertinent to the provision of quality care and operational activities
  • Plans, directs and participates in Quality Improvement activities to provide continuous  evaluation  and improvement of services
  • Fosters supportive environment for physicians and staff; serves as advocate for staff as well as patients



  • Undergraduate degree in Business, Management or health care field preferred
  • Prior management experience preferred
  • Three years of experience in an ambulatory healthcare setting
  • Medical terminology, ICD-9/CPT coding and billing experience
  • Nursing or related health profession background helpful
  • Bi-lingual skills helpful


  • Extensive knowledge of the operation of a medical office, to include both clerical and clinical function
  • Knowledge of:
    • laws, rules and regulations governing the health care industry
    • relevant regulatory standard
    • fiscal management systems and techniques
    • human resources management practices including supervision and staff development
  • Skill and effectiveness in making difficult decisions and exercising sound judgment
  • Working knowledge of financial/budgeting principles and practice
  • Ability to:
    • manage, supervise, delegate and coordinate the activities of others
    • communicate clearly and concisely, both verbally and in writing
    • analyze problems and develop effective techniques for resolution
    • anticipate problems and initiate corrective action
    • remain calm and work well under pressure
    • establish and maintain effective working relationships with superiors, co-workers, subordinate staff as well as
  • Detailed knowledge of practice workflow processes and ability to recognize needed changes and implement solutions
  • Proficient with basic Microsoft Office computer skills
  • Knowledge and skills necessary to ensure patient services are appropriate to the age served; demonstrates knowledge of the principles of growth and development over the life-span
  • Ability to asses data and interpret information needed to identify each patient's requirements relative to age-specific needs


  • Maintains patient and family confidentiality
  • Maintains protected health information in accordance with HIPAA privacy guidelines and regulations
  • Works under general supervision of the Director of Clinical Affairs and EMG Chief Medical Officer

  • Employee may work independently under the general direction of their leader

  • Daily contact with all levels of Eskenazi staff and management
  • Regular contact with clients, their families, community members, community agencies and the public

  • Responsible for day-to-day management of the entire staff to include both clinical and clerical employees
  • In coordination with the appropriate administrative offices (Finance, Human Resources, Marketing and other hospital departments, Clinic Manager authorizes decisions and is responsible for the  following:  personnel issues, patient concerns/questions, clinical 
  • Quality Assurance, office budget/finance issues and global issues regarding the office and Eskenazi Health                
  • Serves as primary point of contact responsible and accountable for the coordination and communicating of information within the site, among other sites, and to the administrative office
  • Alters activities/behaviors to reflect and ensure adequate service appropriate to the age and development stage of patients served
  • Exposure to pathogens, infectious diseases and required to use appropriate Personal Protective Equipment     
  • Squatting, kneeling, lifting, bending and/or reaching above shoulder level.


  • Patient care areas, clinics, nursing offices
  • May be required to attend meetings or perform work remote from clinic or hospital campus
  • Clinical office environment