RN Supervisor - Mental Health Exp -Outpatient in Indianapolis, IN at Eskenazi Health

Date Posted: 1/5/2020

Job Snapshot

Job Description

Organization: HHC

Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.


The Staff Nurse III – SEMHC performs all functions of Staff Nurse II, providing professional nursing care to patients. Functions independently as a practitioner, demonstrating superior problem-solving decision-making and critical thinking skills.


  • Performs all functions of Staff Nurse II, providing professional nursing care to patients. Functions independently as a practitioner, demonstrating superior problem-solving decision-making and critical thinking skills.
  • Provides direct patient care as needed. Is a technical expert and resource or able to provide access to expert care as needed.
  • Functions as a clinical expert, clinical consultant and resource to nursing unit staff to facilitate consistent quality patient care.
  • Coordinates unit level quality management and performance improvement activities with direction. Initiates processes to resolve clinical problems to include PI projects with direction.
  • Monitors and evaluates care and practice for self and others, collects data to ensure effectiveness of interventions.
  • Coordinates assignment, unit staffing and scheduling based on established standards. Facilitates optimal utilization of resources to meet patient needs by ensuring employees have the tools and information to function efficiently.
  • Facilitates efficient patient throughput, which includes appropriate bed placement based on diagnosis, acuity and staffing requirements in collaboration with staffing coordination.
  • Ensures discharge planning occurs in collaboration with case management and area management.
  • Functions as a clinical coach, serves as a resource for other clinical coaches and area preceptors. Participates in planning orientation and development of staff.
  • Supports consistent regulatory readiness for unit/area via rounding, counseling/coaching and monitoring. Is aware standards and regulations applicable to clinical unit.
  • Functions as a charge nurse and shift coordinator, able to problem-solve unit and area level operations issues, collaborating with management as defined.
  • A resource for unit/area emergencies, disasters or other emergent situations by responding, facilitating communication and resources with management/administrative support. This may include responding to codes or other identified high acuity events.
  • Participates in the evaluation of staff by providing input, supporting development and coaching and counseling of staff.
  • Coordinates special programs within area of expertise as delegated.
  • Contributes to the effectiveness of the team by actively assisting in the change process in a positive constructive manner.
  • Follows on patient incidents and complaints as delegated by management.
  • Serves as a mediator, facilitates conflict resolution between staff, and involves management as directed.
  • Participates on committees as delegated to represent area or nursing practice.
  • Continues to pursue educational and/or professional growth opportunities pertinent to clinical and professional development, seeks specialty certification within identified time frames as appropriate.


  • Performs all other job-related duties as assigned.


  • Graduation from an accredited School of Nursing
  • Minimum of three to five years of clinical nursing experience as a registered nurse
  • Bachelor’s degree preferred



  • Clinical nursing practice, use of equipment/instruments relevant to unit/area care, according to policies, procedures and standards.
  • Effective interpersonal communication and team skills which include listening, interviewing techniques with patients, families and staff.
  • Assessment, reassessment and monitoring of patients.
  • Concise, accurate, legible documentation.
  • Problem solving techniques, critical thinking skills, decision-making
  • Provide care appropriate to meet the age and cultural needs of the patients served.
  • Demonstrate knowledge of principles of growth and development over the life span
  • Ability to assess data/interpret appropriate information needed to identify each patient’s requirements relative to age specific needs as well as clinical indications.
  • Fundamental nursing theories and current clinical concepts of care.
  • Disease processes and related treatments/care/medications
  • Departmental/hospital policies/protocol
  • Infection control procedures and protocols
  • Treatments/medications
  • Diagnostic/therapeutic procedures and interventions
  • Function as a member of the health care team
  • Support and develop staff
  • Delegate responsibilities/duties as appropriate
  • Follow oral and written instructions
  • Record and interpret information accurately
  • Assess and respond to patient status or needs
  • Perform CPR and other technical skills related to unit/department/assignment
  • Work independently with little supervision
  • Work effectively under stress/pressure and in crisis situations.
  • Establish care/work priorities
  • Display good judgment.


  • Maintains patient and family confidentiality
  • Maintains protected health information in accordance with HIPAA privacy guidelines and regulations


  • Employee may work under general supervision and receives general guidance on work priority with substantial employee latitude


  • Current Indiana state licensure as a Registered Nurse


  • Physical stamina, considerable walking, standing, lifting/moving of patients
  • Able to walk or stand 6 to 8 hours at a time
  • Able to twist, bend and kneel in order to meet patient care needs
  • Able to safely position and/or transfer patients independently
  • Able to lift a minimum of 50 lbs independently (patient and/or equipment) overhead
  • Must be able to use hands, wrists, arms and both legs simultaneously.  (May not work with devices such as splints, casts that limit ability to perform duties or impede hand washing or other infection control practices.
  • Must be able to safely position and transfer patients independently
  • Able to move quickly in emergency situations in unit/department and hospital.
  • Able to participate in CPR or other resuscitative procedures on appropriate populations.
  • Able to arrive at work during severe weather conditions (snow, wind, hail, thunderstorms, extreme heat/cold)
  • Strives to provide quality care that upholds the dignity of all
  • Must be mentally capable of processing information quickly.  Demands good judgment in complex problem solving situations concerning patient care services or staff issues
  • Maintains objectivity in supervisory duties
  • Flexibility in changing priorities, ability to work under stress/patient volume, crisis situations, time limitations.
  • Perform duties and effectively respond in stressful environment and situations, mentally and physically
  • Care of effort to avoid injury and infection.  Must be able to remain awake and alert at all times
  • Cooperates with other hospital work groups, departments and staff.


  • May be required to attend meetings or perform work remote from clinic or hospital campus

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.


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