Resource Coordinator - AIC in Indianapolis, IN at Eskenazi Health

Date Posted: 11/21/2020

Job Snapshot

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Job Description

Organization: HHC

Division:Eskenazi Health  

Sub-Division: SEMHC  

Req ID:  6121 

Schedule: Full Time 

Shift: Varied 

Salary Range: $15.00 - $20.29 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status


Job Role Summary

The Resource Coordinator uses intake information provided by the resident to develop a resident-centered care plan. The Resource Coordinator arranges services for residents residing in the Assessment and Intervention Center  (AIC) and seeks to connect them to appropriate community providers. The 
Resource Coordinator may conduct assessments with a focus on resident empowerment.

Essential Functions and Responsibilities

•    Proactively contributes to Eskenazi‘s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi values.
•    Endorses and models a strengths based, community centered model of care.
•    Coordinates referrals up to 60 Residents who are in the Assessment and Intervention Center 
(AIC), with a key focus on resident empowerment and assuring that Resident referrals and coordinated services are based on resident choice.
•    Reviews assessments, service plans, progress notes and other records and documentation for accuracy; schedules daily tasks for intake interviews and individual assessments.
•    Develops resident service and discharge plans collaboratively with residents and other AIC Staff, to include medical and management staff.
•    Works with clients in developing skills for community integration and resource acquisition both in individual and group settings.
•    Confirms proposed resident placement with treatment providers; acts as a liaison in the 'warm handoff'' to treatment providers based on the care plan; may include arranging visits and transportation.
•    Coordinates resident placement in other needed services; may include working with psychiatric, medical, dental, job training, workshops and other identified community services as needed; responsible for periodic monitoring of resident interaction with community provider post-discharge.
•    Maintains positive relationships in a professional manner based on the mission of the AIC and with the best interest of the resident in mind.
•    Responsible for data collection and data entry including coordination with information from community partners; completes and prepares reports as requested.
•    Provides input on an ongoing basis to develop and improve program servicing and delivery 
•    Keeps current by reading memos, directives, meeting minutes and revised policies and procedures as posted.
•    Participates in education and training as required for the position including but not limited to any continuing education and basic medical (CPR, basic First Aid, etc.)
•    Attends required department meetings

Job Requirements

•    Associate's degree in a relevant field and one year of experience working in behavioral health and/or substance use disorder treatment; three years of experience working in behavioral health and/or substance use disorder treatment and a state recognized certification may be substituted for the degree
•    Valid Indiana driver's license and current automobile insurance policy as required by the state of 
•    Certification as a trained Assessor/Counselor/Case Manager for chemical dependency is preferred

Knowledge, Skills & Abilities

•    Knowledge
•    Experience with and personal understanding of homeless, alcohol/substance abusing persons, dual diagnosed, criminal justice, veteran, and/or culturally diverse population
•    Knowledge of community treatment partners and the city of Indianapolis’ Continuum of Care
•    Skills
•    Skill with use standard office equipment including computers, telephone/fax, copier/printer and scanner; proficiency in Microsoft Office applications
•    Solid communication effectively in verbal and written formats
•    Ability
•    Ability to establish and set priorities, providing and responding to time sensitive information and requests as required
•    Ability to plan and accomplish assignments in a timely manner with a high emphasis on placing information into the various data formats, and the individual personnel filing system

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


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