Job Description

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  7815 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

Job Role Summary

The Registrar often serves as the first contact patients have with the system. The Registrar adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served (i.e. neonatal, infant, pediatric, preschool, school-age and adolescent, and adult and geriatric). This role also performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting.

Essential Functions and Responsibilities

• Register and check-in patients validating demographic information
• Collect pre-pays and co-pays
• Reconcile the cash bag daily
• Check-in patients and load insurance in the correct priority for billing
• Identify the network patient belongs to and enter correct plan code
• Match, file and retrieve from an alphabetical and numerical system
• Establish priorities and meet deadlines, follow written and verbal instructions
• Scan or copy the insurance cards and photo ID
• Direct patients to financial counselors when no payer identified and/or patient has outstanding balance
• Inform patient and/or family of the patient obligation policy
• Determine if reason for visit is work related
• Accountability for accuracy of data collected and entered into systems
• Electronically verify patient's insurance eligibility and benefits via Kramer
• Utilize Kramer system to verify address given by patient
• Utilize Kramer RQi to perform essential job functions

Job Requirements

Minimum of one (1) year of experience in business, office management or health information management. High school diploma or equivalent (GED) plus post-secondary education courses; or certifications in business, computers, or Office Management. Associate's degree preferred

• Must pass pre-employment screening test
• Must complete outpatient registration program and pass the exam with a score of 90% or higher
• Must pass annual competency exams as required
• Must maintain 95% accuracy on registration data audits

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.