Job Description

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  7747 

Schedule: Full Time 

Shift: Evening 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

This grant-funded position provides peer recovery support services to patients with substance use disorders ('SUD') who are enrolled in project POINT to help them achieve and sustain recovery. This position facilitates patient access to recovery oriented SUD treatment, resources and community recovery groups. The Recovery Coach bridges the segregated treatment system into a more holistic care model through providing support across multiple systems and frameworks of care. This position maintains ongoing patient support regardless of relapse and serves as a motivator, ally, role model, problem solver and advocate for patients with SUD. The Recovery Coach possesses a thorough understanding of community culture and is able to address the barriers of successful recovery, better tailor health messages and provide links to community resources and treatment options.

Essential Functions and Responsibilities

• Engages with emergency department ('ED') patients with SUD as identified by POINT guidelines or other referral sources
• Meets with patients in the ED prior to discharge to ensure optimal, patient-specific care during the ED visit and to facilitate access to the next stage of treatment
• Works with POINT team to conduct initial needs assessment, reviews the patient's SUD history and identifies the patient's goals and expectations
• Together with clinical staff and the POINT team, facilitates referrals to appropriate disposition options
• Helps patients identify and address any barriers to on-going engagement with the treatment system
• Accompanies patients to appointments, meetings and social service agencies as necessary
• Manages data entry into the electronic medical record; clinical oversight of assessments gathered will be performed by the IEMS CORE Social Workers
• Integrates cultural/population specific diversity needs into patient care as well as integrates physiological, psychological and cultural needs
• May interview patients and record history, chief complaint and other findings
• Accurately, legibly and legally documents findings, services provided and education/instructions given; completes other required assessments and documentation
• Develops relationships with patients and caregivers by communicating clearly, developing a friendly rapport and drawing each into conversations while building trust
• Communicates effectively with cognitively impaired patients; remains composed and effective when faced with unexpected and uncomfortable situations
• Explains actions reasonably and clearly to patients
• Effectively responds to patient and family expressions of emotion and makes adjustments as needed
• Finds creative and effective solutions to complex problems and justifies prioritization when needed; identifies reasonable ideas/guides for prioritization of urgent requests and current demands
• Demonstrates positive beliefs and feelings regarding patients with varying levels of needs
• Provides community resource referrals, patient advocacy, support, outreach and follow-up as needs are identified within the home setting; reports all needs identified to IEMS CORE Social Work staff members for assistance and/or follow up; CORE Social Worker will have clinical oversight of the POINT Peer Recovery Coach
• Initiates advocacy/liaison role for patients in referrals to and from community agencies

Job Requirements

• High School diploma or equivalent required
• Peer Recovery Certification required or CAPRC I certified within 90 days of hire date
• Preferred Current Indiana Driver’s license with motor vehicle record that meets Eskenazi Health’s driving policy
• Strong customer service skills 

Knowledge, Skills & Abilities

• Demonstrates effective communication skills; ability to use age appropriate communication skills
• Understands and has ability to communicate effectively with individuals from diverse backgrounds-especially patients with SUD
• Knowledge of and proficiency in operating computer programs including Microsoft Office
• Prioritizes tasks and works effectively with complex tasks under pressure/time restraints/irregular schedules
• Ability to effectively address issues of ethnic and economic diversity
• Strong interpersonal skills and a genuine caring attitude for patients, families and staff
• Detail oriented with the ability to think critically and independently
• Effective written and verbal communication, including ability to communicate in a professional manner with physicians, administration and the general public
• Excellent organizational skills with the ability to prioritize work and devise own work patterns/methods; flexible to changing priorities; work with minimal supervision

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.