Pharmacy Medication Access Specialist I in Indianapolis, IN at Eskenazi Health

Date Posted: 10/5/2020

Job Snapshot

Job Description

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  6050 

Schedule: Full Time 

Shift: Days 

Salary Range: $18.43 - $24.89 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status


Job Role Summary

The Pharmacy Medication Access Specialist I is responsible for improving patient access to and ensures optimal reimbursement for medications and therapies administered and prescribed by Eskenazi Health. This position functions as a liaison and navigator for patients, clinical staff, pharmacy department, payors, and programs to eliminate barriers to care. The Pharmacy Medication Access Specialist I customizes a proactive approach to identifying programs that affect costs for therapies with a focus on high cost medications utilized in various specialty and primary care clinics.

Essential Functions and Responsibilities

•    Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
•    Responsible for implementation, documentation and maintenance of Eskenazi Health’s Medication Access Program (MAP)
•    Works to maximize Eskenazi Health and patient participation in pharmaceutical company sponsored medication assistance programs – institutional, individual and foundation-based
•    Continuously seeks new programs and opportunities for medication access
•    Develops a thorough understanding of reimbursement policies and patterns for pharmacy claims with third parties and resolves discrepancies
•    Communicates effectively with care teams and insurance companies as necessary to follow up on rejected claims, denials, or other barriers to therapy 
•    Triages, processes, and manages pharmacy prior authorization requests with diligent follow-up to patients and providers as appropriate
•    Pre-screens patients for viable payment sources and educates care teams on outcomes and processes necessary to achieve coverage
•    Maximizes revenue capture for high cost clinic-administered and take-home medications by completing third party (external) medication authorizations
•    Analyzes payor responses and seeks available wraparound sources of support for patient therapy plans
•    Identifies pathways to coverage for uninsured and underinsured patients
•    Facilitates adherence by ensuring that patients receive prescribed medications and therapies in a timely manner
•    Ensures medications can be physically obtained by patients through a variety of modalities (delivery, home delivery, mail delivery, pickup, etc)
•    Maintains multiple queues and portals, internal and external, that provide baseline functionality to operate medication access program (EHR, Prior Authorization request, Medicaid, specialty pharmacy, manufacturer, foundations, etc)
•    Identifies opportunities to improve reimbursement optimization and works collaboratively to develop and institute successful action plans 
•    Works in collaboration with care teams (physicians, nurses, clinical specialists, pharmacists, social workers, precertification analysts) to ensure patients are adequately triaged and monitored throughout therapy
•    Trains or instructs staff members and peers on use of patient assistant programs and other programs or actions that affect the MAP
•    Provides ongoing feedback to staff resulting from MAP quality assurance audits
•    Collaborates with other care providers to promote a high standard of care

Job Requirements

•    High School Diploma or equivalent and three years of relevant pharmacy experience; Bachelor’s Degree preferred
•    Two years of experience in program development or staff education preferred
•    Pharmacy experience and/or Certified Pharmacy Technician license preferred 

Knowledge, Skills & Abilities

•    Knowledge of medication reimbursement, healthcare insurance, and prior authorization/coding
•    Knowledge of and ability to use a variety of computer programs including database management, EMR, and spreadsheets
•    Strong oral and written communication skills
•    Ability to effectively manage conflicts and resolve problems
•    Strong interpersonal skills, including ability to effect collaborative alliances, promote teamwork, and ensure a high level of internal and external customer satisfaction
•    Ability to function effectively in fast-paced changing environment with multiple priorities
•    Strong critical thinking skills and ability to work independently, quickly and with initiative

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.