Peer Recovery Coach - Mental Health in Indianapolis, IN at Eskenazi Health

Date Posted: 11/18/2019

Job Snapshot

Job Description

Organization: HHC

Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.

The Peer Recovery Coach assists with clients to access recovery oriented substance use treatment, resources and community recovery supports. This position bridges the fragmented treatment system into a more holistic care model through providing support across multiple systems and frameworks of care across the community. The Peer Recovery Coach maintains ongoing client support regardless of the stage of recovery and serves as a motivator, ally, role model, problem solver and advocate for patients who use substances and are seeking assistance. The Peer Recovery Coach possesses a thorough understanding of community culture and is able to address the barriers of successful recovery, including decreasing stigma related to mental health and substance use while linking individuals to community resources and treatment options.


  • Engages with individuals who have been identified as using substances for the purpose of assisting with access to initial and ongoing treatment and support
  • Provides services in a variety of locations including client’s home, community, emergency department and outpatient treatment providers     
  • Works with clinical team to conduct initial needs assessment, reviews the patient’s substance use history and assists in identifying the client’s goals and expectations
  • Helps individuals identify and address any barriers to on-going engagement with the treatment system
  • Accompanies patients to appointments, meetings and social service agencies as needed
  • Manages data entry into the electronic medical record and for purpose of tracking outcomes
  • Integrates cultural awareness and sensitivity of diverse needs into client care in daily work
  • Accurately, legibly and legally documents services provided; completes other required assessments and documentation
  • Develops positive rapport with clients and their families while maintaining appropriate professional boundaries
  • Communicates effectively with cognitively impaired clients; remains composed and effective when faced with unexpected situations
  • Explains actions reasonably and clearly to clients  
  • Finds creative and effective solutions to complex problems and justifies prioritization when needed; identifies reasonable ideas/guides for prioritization of urgent requests and current demands
  • Provides community resource referrals, patient advocacy, support, outreach and follow-up as needs are identified within the client’s home community
  • Initiates advocacy/liaison role for patients in referrals to and from community partners


  • Serves as a liaison between the recovery community, the treatment system, the medical system (including emergency department, inpatient and outpatient) and the client’s community and family to facilitate connections across systems of care
  • Works collaboratively with all treatment providers to implement evidence-based services to clients with substance use needs
  • Addresses barriers to successful recovery and serves as a role model and advocate
  • Conducts active outreach efforts to encourage attendance and participation in recovery oriented, self-help and pro-social groups
  • Assists with access to treatment for substance use and co-occurring conditions, creating systems and procedures to rapidly identify treatment needs and determine appropriate level of care
  • Assists with data collection for quality assurance and program evaluation
  • Exhibits legal and ethical professional conduct; follows organizational protocols/processes
  • Performs all other job-related duties as assigned


  • High School diploma or equivalent required
  • Peer Recovery Certification required
  • Strong customer service skills
  • Valid Indiana driver’s license that meets standards and policy of Sandra Eskenazi Mental Health Center

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.


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