Patient Service Specialist - Legacy House in Indianapolis, IN at Eskenazi Health

Date Posted: 4/7/2021

Job Snapshot

Job Description

Organization: HHC

Division:Eskenazi Health  

Sub-Division: FQHC  

Req ID:  8760 

Schedule: Full Time 

Shift: Days 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status


Job Role Summary

The Patient Services Specialist-Legacy House ensures a welcoming environment to ensure a continuum of service delivery for victims of violence and provides a responsive, respectful approach to community members to set the tone for continued use of the facility. This position manages incoming calls and complex appointment scheduling, ensures quality clerical, personnel and administrative support for Legacy House and performs a variety of administrative duties. The Patient Services Specialist assists clients in applying for compensation from the Indiana Criminal Justice Institute, and in the filing of Temporary Emergency Protective Orders. This position also assists in the collection of research data to aid in the coordination of community services.

Essential Functions and Responsibilities

  • Welcomes all visitors in a respectful and positive manner
  • Answers all incoming phone calls in a respectful and positive manner
  • Responsible for the scheduling of patient visits (including new, follow-up, cancellations and rescheduling requests)
  • Provides staff with clerical and administrative support services
  • Coordinates effective office systems for administrative and clerical workflow
  • Assists in the preparation of correspondence, reports and other departmental documents
  • Assists in the provision of services to victims by filing Temporary Emergency Protective Orders; aids in the completion of Victim of Violent Crime Compensation applications; gathers background information necessary to review claims and confirm reported expenses
  • Assists in the organization and management of collected data
  • Maintains statistics for grants on a daily, monthly and yearly basis
  • Maintains client information and mailing list systems
  • Maintains accountability for accuracy of data collected and entered into systems
  • Assists in the preparation of materials for meetings, support groups and programs as requested

Job Requirements

  • High school diploma or equivalent required, plus one year of experience in administrative/clerical support
  • Associate's degree is preferred; Bachelor's degree will be accepted in lieu of one year of work experience
  • Bilingual in English and Spanish preferred

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.