Medical Assistant II - Westside in Indianapolis, IN at Eskenazi Health

Date Posted: 11/18/2019

Job Snapshot

Job Description

Organization: HHC

Division: [[businessUnit]] 

Sub-Division: [[division]] 

Req ID:  1359 

Eskenazi Health is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Eskenazi Health also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at: 317-880-3344.


The Medical Assistant II at the Westside location- 2732 W. Michigan St., Indianapolis, IN provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. The Medical Assistant alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric).


  • Proactively contributes to Eskenazi’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable populations of Marion County; models Eskenazi values
  • Helps maintain clinic flow; maintains a safe patient/clinic environment and ensures practice is in compliance with Eskenazi’s safety standards
  • Demonstrates good communication skills using appropriate medical terminology
  • Exhibits legal and ethical professional conduct, follows organizational/site-specific protocols/processes
  • Provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals; alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric)
  • Integrates cultural/population specific diversity needs into patient care as well as integrating physiological, psychological and cultural needs
  • Measures and records vital signs, heights, weights, other parameters including pain assessment
  • Interviews patient and records history, chief complaint, other findings
  • Calls prescriptions (except Schedule II medications) to pharmacy for the provider per written orders
  • Prepares patients for examinations and performs routine screening tests including EKGs
  • Assists provider with exams and minor office procedures
  • Collects and processes lab specimens including phlebotomy
  • Monitors follow-up of tests and lab studies and notifies provider
  • Performs point-of-care testing, including pertinent quality control testing, documenting results
  • Prepares and administers medications (with exceptions per organizational or site-specific guidelines) with provider written order
  • Demonstrates competence/accountability in the administration of medications, treatments, performing tests
  • Changes/applies dressings, removes sutures, other minor procedures
  • Performs CPR when needed
  • Accurately, legibly, legally documents findings and services provided (including medication administration), education/instructions given, completes other required documentation
  • Cleans rooms after each patient exam
  • Answers phones/makes phone calls as needed/directed
  • Operates standard office equipment
  • Schedules appointments
  • Maintains supplies and equipment (stocking/ordering) including routine stocking of exam rooms
  • Maintains required certifications (organizationally and as required by site)
  • Assists with the orientation of other staff members including Medical Assistant Externs
  • Must sit together with Clinical Team


  • Completes registration forms/registration process as needed
  • May make arrangements for hospital admissions and outside referrals for the provider per written order
  • May provide patient/family education regarding procedures/processes, medications, disease management, home treatment, and special diets, utilizing other disciplines/resources as needed/required; documents education and evidence of patient/family understanding
  • Functions effectively as a team member and responds to change in a constructive manner
  • Performs all other job-related duties as assigned


  • Graduation from an education program for the medical assistant is preferred
  • CPR certification (American Heart Association Healthcare Provider CPR certification is preferred)
  • Current TB Education certification is preferred



  • Ability to assess age-specific and population-specific needs of patients
  • Knowledge of various standard lab and medical procedures
  • Basic knowledge of medical terminology
  • Knowledge of ICD-10/CPT coding
  • Knowledge of health care insurance
  • Basic computer skills
  • Basic mathematic skills
  • Ability to recognize emergent situations and act appropriately
  • Ability to understand and carry out written orders
  • Ability to stand/walk for extended periods of time
  • Exhibits hand-eye coordination and manual dexterity when working with patients and/or equipment
  • Ability to appropriately interact with patients from all economic, educational, social, cultural, ethnic backgrounds
  • Ability to work in an environment with exposure to potentially dangerous/infectious materials and situations


  • Maintains patient and family confidentiality
  • Maintains protected health information in accordance with HIPAA privacy guidelines and regulations


  • Employee may work under general supervision and receive general guidance on work priority with substantial employee latitude


  • Contact with all levels of Eskenazi Health employees, management and clinical staff
  • Contact with patients and families
  • Contact with outside vendors, agencies and/or institutions as required to perform the essential functions of the role


  • Physical stamina required for considerable walking, standing, and physically assisting patients; must be able to squat, stoop, bend, twist, kneel, and reach above head in order to meet patient needs/work with patient equipment
  • Flexibility required in response to changing situations, workloads, assignments, and priorities
  • Ability to perform duties and effectively respond in stressful environments and situations
  • Willingness and ability to wear/use appropriate personal protective equipment (PPE)
  • Willingness and ability to report to work during severe weather conditions


  • Patient care areas, clinics, nursing offices, clinical office environment
  • May be required to attend meetings or perform work remote from clinic or hospital campus
  • Exposure to communicable diseases, infections, pathogens—required to use appropriate Personal Protective Equipment (PPE) as applicable
  • Risk of injury from lifting/moving patients or equipment or combative persons

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for three consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


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