Medical Assistant II - Senior Care in Indianapolis, IN at Eskenazi Health

Date Posted: 12/15/2019

Job Snapshot

Job Description

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  2583 

Schedule: Full Time 

Shift: Days 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 315-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.


The Medical Assistant II provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals.  Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric).


  • Proactively contributes to Eskenazi Health’s mission:  Advocate, Care, Teach and Serve with special emphasis on the vulnerable populations of Marion County.  Models Eskenazi Health values
  • Maintains a safe patient/clinic environment; practice is in compliance with Eskenazi’s safety standards
  • Demonstrates good communication skills using appropriate medical terminology
  • Exhibits legal and ethical professional conduct, follows organizational/site-specific protocols/processes
  • Provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals.  Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric)
  • Integrates cultural/population specific diversity needs into patient care as well as integrating physiological, psychological and cultural needs
  • Measures and records vital signs, heights, weights, other parameters including pain assessment
  • Interviews patient and records history, chief complaint, other findings
  • Calls prescriptions (except Schedule II medications) to pharmacy for the provider per written orders
  • Prepares patients for examinations and performs routine screening tests including EKGs
  • Assists provider with exams and minor office procedures
  • Collects and processes lab specimens including phlebotomy
  • Monitors follow-up of tests and lab studies done and notifies provider
  • Performs point-of-care testing, including pertinent quality control testing, documenting results
  • Prepares and administers medications (with exceptions per organizational or site-specific guidelines) with provider written order
  • Demonstrates competence/accountability in the administration of medications, treatments, performing tests
  • Changes/applies dressings, removes sutures, other minor procedures
  • Performs CPR when needed
  • Accurately, legibly, legally documents findings, services provided (including medication administration), education/instructions given, completes other required documentation
  • Cleans rooms after each patient exam
  • Answers phones/makes phone calls as needed/directed
  • Helps maintain clinic flow
  • Operates standard office equipment
  • Schedules appointments
  • Maintains supplies and equipment (stocking/ordering) including routine stocking of exam rooms
  • Alters activities/behaviors to provide population-specific and age-specific care
  • Maintains required certifications (organizationally and as required by site)
  • Assists with the orientation of other staff members including Medical Assistant Externs
  • Must sit together with Clinical Team


  • Completes registration forms/registration process
  • May make arrangements for hospital admissions and outside referrals for the provider per written order
  • May provide patient/family education regarding procedures/processes, medications, disease management, home treatment, special diets, utilizing other disciplines/resources as needed/required.  Documents education and evidence of patient/family understanding
  • Functions effectively as a team member and responds to change in a constructive manner
  • Performs other job related duties as assigned
  • Utilizes sound judgment to recognize level of urgency and responds appropriately
  • Sees problems through to conclusion even in stressful patient interactions
  • Adjusts own workload to support co-workers in meeting patient needs
  • Continuously learns about topics related to the position via reading latest literature, attend classes, observes procedures, asks questions
  • Works efficiently during down times to keep work flowing
  • Provides suggestions to improve department efficiencies
  • Anticipates problems and informs physician in advance
  • Base knowledge of:
  1. Patient Centered Medical Home
  2. Federally Qualified Health Centers vs. Non-FQHC
  3. Quality Program
  4. Meaningful Use
  5. Cycle times
  6. Vaccines for Children stock and how to order
  • Completion of Eskenazi Health Leadership Series
  • Medical Terminology Course to enhance skill
  • Mastery of Pride Values


  • Graduation from an education program for the medical assistant
  • CPR certification (American Heart Association Healthcare Provider CPR certification is preferred)
  • Current TB Education certification is preferred

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


  1. Medical Assistant Jobs
  2. Phlebotomist Jobs