Medical Assistant II - Resource Pool (Part Time) in Indianapolis, IN at Eskenazi Health

Date Posted: 2/21/2021

Job Snapshot

Job Description

Organization: HHC

Division:Eskenazi Health  

Sub-Division: FQHC  

Req ID:  5465 

Schedule: Full Time 

Shift: Varied (Days/Evenings) 

Salary Range: $14.42 - $19.10 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status


Job Role Summary

The Medical Assistant II – Resource Pool provides patient care which takes into account patient response to care provided, patient needs, barriers capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric).  The Medical Assistant II – Resource Pool may work at various locations per operational need.  The Medical Assistant II – Resource Pool also provides health center support by performing non-patient facing tasks as needed, including Epic In-basket management, referral follow up, prior authorizations and special projects. Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable populations of Marion County. Models Eskenazi Health values.

Essential Functions and Responsibilities

•    Maintains a safe patient/clinic environment; practice is in compliance with Eskenazi Health’s safety standards
•    Demonstrates good communication skills using appropriate medical terminology
•    Exhibits legal and ethical professional conduct, follows organizational/site-specific protocols/processes
•    Provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric)
•    Integrates cultural/population specific diversity needs into patient care as well as integrating physiological, psychological and cultural needs
•    Measures and records vital signs, heights, weights, other parameters including pain assessment
•    Interviews patient and records history, chief complaint, other findings
•    Calls prescriptions (except Schedule II medications) to pharmacy for the provider per written orders
•    Prepares patients for examinations and performs routine screening tests including EKGs
•    Assists provider with exams and minor office procedures
•    Collects and processes lab specimens including phlebotomy
•    Monitors follow-up of tests and lab studies done and notifies provider
•    Performs point-of-care testing, including pertinent quality control testing, documenting results
•    Prepares and administers medications (with exceptions per organizational or site-specific guidelines) with provider written order
•    Demonstrates competence/accountability in the administration of medications, treatments, performing tests
•    Changes/applies dressings, removes sutures, other minor procedures

•    Performs CPR when needed
•    Accurately, legibly, legally documents findings, services provided (including medication administration), education/instructions given, completes other required documentation
•    Cleans rooms after each patient exam
•    Answers phones/makes phone calls as needed/directed
•    Helps maintain clinic flow
•    Operates standard office equipment
•    Schedules appointments
•    Maintains supplies and equipment (stocking/ordering) including routine stocking of exam rooms
•    Alters activities/behaviors to provide population-specific and age-specific care
•    Maintains required certifications (organizationally and as required by site)
•    Assists with the orientation of other staff members including Medical Assistant Externs if required
•    Maintains flexibility in working at various locations as needed 
•    Must sit together with Clinical Team

  • Floats to various medical offices throughout the Eskenazi Health System

Job Requirements

•    High School Diploma or equivalent
•    Graduation from an education program for the medical assistant preferred
•    Registered or Certified Medical Assistant and 2 years of experience preferred or a minimum of 5 years of experience accepted in lieu of CMA/RMA
•    CPR certification (American Heart Association Healthcare Provider CPR certification is preferred)
•    Current TB Education certification is preferred

Knowledge, Skills & Abilities

•    Ability to assess age-specific and population-specific needs of patients
•    Knowledge of various standard lab and medical procedures
•    Basic knowledge of medical terminology
•    Knowledge of ICD-9/CPT coding
•    Knowledge of health care insurance
•    Basic computer skills
•    Basic mathematic skills
•    Ability to recognize emergent situations and act appropriately
•    Ability to understand and carry out written orders
•    Ability to stand/walk for extensive periods of time
•    Exhibit hand-eye coordination and manual dexterity when working with patients and/or equipment
•    Ability to appropriately interact with patients from all economic, educational, social, cultural, ethnic backgrounds
•    Ability to work in an environment with exposure to potentially dangerous/infectious materials and situations

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


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