HIV Care Coordinator in Indianapolis, IN at Eskenazi Health

Date Posted: 3/12/2021

Job Snapshot

Job Description

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  8162 

Schedule: Full Time 

Shift: Days 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status


Job Role Summary

This position exists to provide HIV Care Coordination, a specialized form of HIV case management, to people living with HIV/AIDS in Indiana. This position assumes primary responsibility for coordinating a wide variety of health and social services. This includes, but is not limited to, developing an individualized plan of care that includes medical, psychosocial, financial, and other supportive services, as needed. The primary goals of HIV Care Coordination are to ensure the continuity of care, to promote self-sufficiency, and to enhance the quality of life for individuals living with HIV/AIDS in Indiana.

Essential Functions and Responsibilities

  • Enrolls all eligible patients in HIV Care Coordination (non-medical case management).
  • Interviews and assesses patient eligibility and need for service at entry and/or return to HIV care.
  • Identifies appropriate interventions and makes referrals to address patient concerns.
  • Develops, monitors and updates individualized care plans per program guidelines.
  • Identifies linguistic needs of patients, documents need as appropriate and assists in scheduling interpretive services.
  • Enrolls all eligible patients in programs that support access to HIV medical care and antiretroviral treatment (ART).
  • Educates patients regarding the disease process and medications, methods for improving medication adherence, available community resources and other pertinent information.
  • Tracks, monitors, and actively manages assigned patient cases to ensure coordination of care, retention of patient, and ensuring a high level of utilization is maintained.
  • Adapts activities and interventions to ensure adequate care appropriate to age and development stage of patient.
  • Establishes strong relationships and works in collaboration with various providers across the care continuum to ensure that patients are effectively managed and that needs are met.
  • Advocates for PLWH as they navigate the HIV service delivery system.
  • Participates in clinic huddles and weekly huddles designed to coordinate care.
  • Collaborates with all IDC staff to ensure that PLWH are linked to medical care and retained in medical care.
  • Responds to Epic Secure Chat in a timely manner.
  • Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with program and department standards.
  • Attends all trainings and/or meetings as requested.
  • Participates in HIV fundraising and advocacy events as determined IDC leadership.
Additional essential job duties for Traveling HIV Care Coordinators:
  • Delivers confirmatory HIV test results and provides in-depth education to patients tested at EHC locations.

Job Requirements

All HIV Care Coordinators:
  • Bachelor's degree in social work, sociology, psychology, counseling, pastoral counseling, family and child development preferred.
  • Bachelor's degree in another field which includes a minimum of twelve hours of course work in human behavior, social policy, social welfare, or counseling will be considered.
  • One year case management experience preferred, but not required.
  • Active Indiana Health Professions Bureau licensure, if available.
Additional skills, abilities and knowledge required for Traveling HIV Care Coordinator:
  • Valid Indiana Driver's license and access to reliable automobile transportation for frequent local travel.

Knowledge, Skills & Abilities

All HIV Care Coordinators:
  • Knowledge of the HIV disease process
  • Ability to identify, assess and utilize community resources to achieve optimal health outcomes.
  • Assist in completing/submitting applications for HIV specific programs such as the Marion County Public Health Departments Ryan White Program, the Indiana State Health Department's Medical Services Program and refer to Eskenazi Health financial counselors/navigators for eligibility for Medicaid, Medicare, HIP, Advantage, market place plans and private plans.
  • Provides direct and indirect advocacy for HIV patients.
  • Assists patients in completing or seeking legal counsel for Power of Attorney, Living Wills and/or establishing a Health Care Representative.
  • Excellent verbal; written and interpersonal communication skills in order to effectively work cooperatively with all levels of employees; including management, professional and provider staff.
  • Ability to communicate with Eskenazi Health patients, families, guests and visitors with sensitivity for vulnerable populations.
  • Ability to operate personal computer
  • Knowledge of Microsoft Office; including thorough working knowledge of spreadsheet and word processing applications.
  • Ability to function independently, strong decision making and problem solving skills
  • Ability to work as a member of an interdisciplinary team.
  • Ability to provide individual, group and community based HIV education aimed at decreasing HIV stigma.
Additional skills and knowledge for Traveling HIV Care Coordinator:
  • Ability to schedule patient appointments at IDC on the main Eskenazi Health campus and Eskenazi Health Centers.
  • Advanced knowledge of HIV testing process required to deliver confirmatory HIV test results.
  • Advanced knowledge of HIV infection and disease process required for patient education after providing HIV test results.

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


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